Terms of Service – AUTO PARTES

‌Effective Date: October 26, 2026‌

Welcome to the official e-commerce platform of AUTO PARTES Y MAS SA DE CV, accessible at www.autopartesmex.com. These Terms of Service set forth the legally binding rules, rights, responsibilities, and agreements that govern your access to and use of our website, all our offered services, and every transaction you complete on our platform. As a team of car lovers who know exactly what it takes to make every drive smoother and more convenient, we carefully curate practical, durable and space-saving car gadgets that fit seamlessly into daily commutes, road trips and long journeys, with the core mission to turn your ordinary car space into a more comfortable, tidy and enjoyable little world, making every time you get behind the wheel a little easier.

By accessing, browsing, registering an account, or completing any purchase on our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), and that you have read, fully understood, and agreed to be bound by every provision laid out in these Terms of Service. If you do not agree to all parts of these terms, you may not access or use www.autopartesmex.com or any of our related services.

1. Account Registration and User Responsibilities

To access certain advanced features of our platform, including order history tracking, saving favorite products, and exclusive member discounts, you may register a personal user account on our website. You agree that all information you submit during account registration, including your full legal name, valid email address, active phone number, accurate billing and shipping addresses, is true, complete, up-to-date, and free of any misleading or false details.

You are fully responsible for safeguarding the security of your account credentials, including your login password. You will immediately notify us via email at [email protected] if you detect any unauthorized access to your account, or any other security breach related to your profile. You accept full and unconditional liability for all activities, purchases, and actions that take place under your account, whether you have authorized them or not. Our team will not be held responsible for any loss or damage arising from your failure to protect your account information properly.

We reserve the right to refuse account registration, suspend active accounts, or permanently terminate user access at our sole discretion, without prior notice, if we determine that a user has violated any provision of these Terms of Service, submitted fraudulent information, or engaged in activities that harm the interests of our platform or other customers.

2. Product Information and Accuracy Commitment

We make every effort to present all details of our carefully tested, durable handy car gadgets that fit all your in-car daily needs perfectly as accurately as possible on our website. All product descriptions, images, specifications, functionality introductions, performance parameters, and usage guidance are drafted based on actual product testing data by our team of car enthusiasts. Our product catalog includes all categories of items you would expect to keep every road trip smooth, tidy and stress-free, from the newest arrivals in our “Fresh New Car Tools Just Landed” collection, to the fan-favorite top sellers in our “Fans’ Top Picks” section, with every listing crafted to help you grab your perfect on-road helper to upgrade every drive today.

However, minor, unavoidable differences may exist between the actual product you receive and the visual presentation on our website, due to different display settings on user device screens, minor iterative product optimization updates from manufacturers, or other objective factors that do not affect the core functions of the car gadgets. We do not warrant that the product information displayed on our website is 100% error-free, complete, or current at all times. If you receive a product that does not match the description on our listing and impacts normal usage, you are fully eligible to submit a return request following our published Refund and Returns Policy. We reserve the right to modify, update, or discontinue any product line on our platform at any time, without prior public notice.

3. Pricing, Payment, and Transaction Terms

All product prices displayed on www.autopartesmex.com are denominated in Mexican Pesos, unless explicitly marked otherwise on the specific product page, and do not include applicable value-added tax, shipping fees, or potential customs duties for cross-border orders. The final total amount you are charged will be clearly displayed on the checkout confirmation page before you submit your payment, including all additional applicable fees.

We reserve the right to adjust the pricing of any products on our platform at any time. The price of an item you have already paid for will never be modified retroactively, even if the price of the same product changes after your order is successfully confirmed. In rare cases, obvious pricing errors may appear on our website due to system bugs, manual input mistakes, or other unforeseen technical problems. If we find that the listed price for an item you have ordered is significantly lower than its reasonable normal market price due to such an error, we will contact you within 2 business days after your order submission, to inform you of this situation and offer you the options to reconfirm the order at the corrected reasonable price, or cancel the order for a full 100% refund without any deduction.

All payments for orders on our platform are processed through PCI-DSS compliant third-party payment service providers. We do not store full, unredacted credit card, debit card, or complete payment account information on our own servers at any time. By submitting a payment, you confirm that you are legally authorized to use the selected payment method, and that the transaction amount will be fully honored by the corresponding financial institution.

4. Shipping, Delivery, and User Obligations

All shipping and delivery processes for your orders are governed strictly by our official published Shipping Policy, which forms an integral, legally binding part of these Terms of Service. You agree to provide a complete, accurate, and accessible shipping address, along with a working local contact phone number during checkout, to avoid failed deliveries caused by incorrect or incomplete location information.

The estimated delivery timeframes displayed on our website are for reference only, and are not absolute guaranteed deadlines. Delays caused by extreme natural weather events, local logistics strikes, official government public health emergencies, customs clearance procedures for international orders, or other force majeure events are completely outside our reasonable control, and we will not be held liable for any indirect, incidental losses caused by such delays. Our support team will provide you with real-time updates on your shipment status and assist you to find the most suitable solution as quickly as possible if any unexpected delay occurs.

When your package arrives at your designated address, you are required to inspect the outer packaging for visible damage before signing for delivery. If you discover that the product inside is damaged due to poor handling during transit, you may refuse to sign for the delivery and contact our team immediately at +52 33 1247 1896, to initiate a free replacement process with no extra cost to you.

5. Return, Refund, and Exchange Rules

All post-sales activities for your purchases, including returns, refunds, and exchanges, are fully subject to the terms outlined in our public Refund and Returns Policy, which is incorporated into these Terms of Service as a binding component. You explicitly acknowledge and agree that we do not accept any refund-only requests under any circumstances. All eligible post-sales requests must follow the full official return workflow, where you ship the physical product back to our designated warehouse, and our team confirms that the returned item is in eligible unused condition after a complete inspection, before we process any approved exchange, store credit, or refund.

We will never issue any partial or full monetary refund to your original payment account before we receive your returned product and complete the required verification checks. Any attempt to submit a refund-only claim while retaining the full use and ownership of the purchased product will be deemed a breach of these Terms of Service, and we reserve the right to reject such requests and restrict future purchasing access for the corresponding user account.

6. Prohibited User Activities

When you access and use our website, you agree that you will not engage in any of the following prohibited activities:

Violate any applicable local, state, national, or international laws, regulations, or legal orders while using our platform.
Infringe upon the intellectual property rights, copyrights, trademarks, or other legitimate legal rights of AUTO PARTES Y MAS SA DE CV, or any third-party individuals or organizations.
Submit any malicious, harmful, illegal, or offensive content to our website, including but not limited to viruses, malware, phishing codes, spam messages, or hate speech.
Conduct unauthorized data scraping, automated crawling, or use of any robot, spider, or other automated tools to access, monitor, or copy the content on www.autopartesmex.com without our explicit prior written permission.
Impersonate any other person, entity, or employee of our company, or falsify your identity information to mislead others about your origin of access.
Resell our purchased car gadgets for commercial profit at an extremely low price that disrupts normal market order, or use our platform to carry out any commercial activities that are not authorized in writing by our team.
Interfere with the normal operation of our website, launch any denial of service attacks, or take any actions that cause unreasonable excessive load on our server infrastructure.

Once we confirm that you have engaged in any of the above prohibited activities, we reserve the right to immediately suspend or permanently terminate your account, restrict your future access to our platform, and retain the right to pursue corresponding legal compensation for any losses caused by your improper actions.

7. Intellectual Property Rights

All content published on www.autopartesmex.com, including but not limited to website page design, text descriptions, product images, graphic logos, video materials, software codes, the brand name AUTO PARTES Y MAS SA DE CV, and our official trademark related to our car gadget product line, are the exclusive intellectual property property of AUTO PARTES Y MAS SA DE CV, and are protected by Mexican federal copyright law, international intellectual property treaties, and other related legal regulations.

You may not copy, reproduce, distribute, modify, publicly display, republish, download, store, or transmit any of our protected website content for any commercial purpose, without first obtaining our explicit written authorization. Non-commercial personal browsing, and saving pages for your personal offline reference use, is allowed only if you do not remove or modify any copyright, trademark, or other proprietary notice attached to the original content. No right, title, or interest in our intellectual property is transferred to you as a result of your access to our website or completion of any product purchase.

8. Disclaimer of Warranties

Our website and all services on the platform are provided to you strictly on an “as is” and “as available” basis. AUTO PARTES Y MAS SA DE CV makes no express or implied warranties of any kind, including but not limited to implied warranties of merchantability, fitness for a specific purpose, and non-infringement of third-party rights, to the fullest extent permitted by applicable law.

We do not warrant that our website will be uninterrupted, completely secure, 100% error-free, or that any defects existing on the platform will be corrected in the shortest possible time. We do not make any guarantees that the results you obtain from using our services, or the actual usage experience of the car gadgets you purchased, will completely meet all your personal subjective expectations, beyond the officially stated product functionality descriptions.

This disclaimer applies to the maximum extent allowed by applicable law, and nothing stated in these Terms of Service will affect any non-waivable legal rights that you are entitled to as a consumer under relevant local regulations.

9. Limitation of Liability

Under no circumstances will AUTO PARTES Y MAS SA DE CV, our directors, employees, business partners, or affiliates be held liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including but not limited to lost profits, lost data, business interruption losses, or personal property damage, arising from your use of our website, the products you purchased from our platform, or any other activity related to these Terms of Service, regardless of the legal theory such claim is based on, even if we have been notified in advance about the possibility of such damages.

In no event shall our total aggregate liability for any and all claims related to your transaction or use of our platform exceed the total actual amount you paid to us for the specific order that gives rise to the corresponding claim. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so part of the above limitations may not fully apply to you when conflicting with the mandatory legal provisions of your region of residence.

10. Modifications to Terms of Service

We reserve the full right to update, revise, or modify these Terms of Service at any time at our sole discretion, to reflect changes in our business operations, new legal regulatory requirements, product line adjustments, or service function updates. When we make material changes to these terms, we will post a prominent notice on the homepage of www.autopartesmex.com to notify all users, and update the “Effective Date” mark at the top of this document accordingly.

Your continued access to our website, browsing product pages, or submitting new orders after the effective date of the revised Terms of Service will constitute your full acceptance of all the updated provisions. If you do not agree with the modified new terms, you must stop using our website and services immediately, and you will no longer be eligible to make new purchases on our platform.

11. Governing Law and Dispute Resolution

These Terms of Service shall be governed, interpreted, and enforced in strict accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or any product transaction between you and AUTO PARTES Y MAS SA DE CV, will first be resolved through friendly good faith negotiation between both parties.

If the dispute cannot be resolved amicably within 30 calendar days after one party submits a formal written notice to the other party for negotiation, all parties agree that the exclusive jurisdiction for any legal proceeding related to the dispute will be vested in the competent courts located in Zapopan, Jalisco, Mexico. You explicitly consent to the personal jurisdiction of these courts, and waive any objections related to inconvenient forum or improper venue for these proceedings.

12. General Provisions

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the complete, entire agreement between you and AUTO PARTES Y MAS SA DE CV, and supersede all prior oral or written understandings, agreements, or representations related to your use of our website and services. If any individual provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining full provisions of the agreement will remain in full force and effect, and will continue to be binding on both parties.

No failure by us to enforce any right or provision contained in these Terms of Service will constitute a valid waiver of that right or provision, nor will it affect our right to enforce that right or provision at any later time. You may not assign or transfer your rights and obligations under these Terms of Service to any third party without our prior explicit written consent.

13. Contact Information

If you have any questions, comments, or concerns about any part of these Terms of Service, you may contact our legal compliance team through our official verified channels:

‌Company Name‌: AUTO PARTES Y MAS SA DE CV
‌Official Website‌: www.autopartesmex.com
‌Contact Email‌: [email protected]
‌Physical Address‌: Av. Juan Gil Preciado No. 4051-A, Col. Hogares de Nuevo México, Zapopan, Jalisco, C.P. 45138, México
‌Contact Phone‌: +52 33 1247 1896

Our team will respond to your inquiry within 3 working days, and work with you to resolve all your questions to keep your shopping experience of our carefully curated durable, practical car tools smooth and satisfying, so you can refresh your car space today and enjoy every moment behind the wheel.