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Refund and Returns Policy

Effective Date: October 26, 2026‌

Welcome to the official Refund and Returns Policy of AUTO PARTES Y MAS SA DE CV, accessible through our e-commerce platform www.autopartesmex.com. As a team of car lovers who carefully curate practical, durable and space-saving car gadgets designed to keep every road trip smooth, tidy and stress-free, we have structured this policy to be fair, clear, and fully aligned with the priority of delivering satisfactory in-car accessories to every customer. All purchases made on our platform are governed by the terms outlined below, and by completing an order on our website, you confirm that you have read, fully understood, and agreed to all the rules stated in this document. It is explicitly emphasized at the very outset that ‌we do not support any “refund only” requests under any circumstances‌, all eligible requests for return and post-sales processing must follow the full return procedures specified below.

1. Core Principle: No Refund-Only Requests Allowed

To maintain operational fairness for all our customers and sustain our ability to provide high-quality, carefully tested handy car gadgets that fit all your in-car daily needs perfectly, we strictly prohibit any application that requests a monetary refund without returning the purchased physical product to our designated return warehouse. No exceptions will be made for partial or full refund-only claims where the customer retains ownership and usage rights of the product. We will only process eligible refund applications after we have received, inspected, and verified the returned product meets all our return condition requirements. Any attempt to submit a refund-only request without returning the corresponding product will be automatically rejected by our system, and our customer support team will not be able to approve such requests for any reason.

2. Eligibility for Return Applications

You are qualified to submit a return request within 30 calendar days from the date you successfully receive your ordered car gadget, if your situation falls under one of the following allowed scenarios:

  • The product you received has manufacturing defects that affect normal use, even though we conduct full quality checks before every shipment to make sure all our durable car tools are functional and free of flaws.
  • The product you received is completely different from the item you ordered on www.autopartesmex.com, which is the result of a rare picking error during our warehouse fulfillment process.
  • The product was damaged severely during the shipping and delivery process, making it unable to perform its intended in-car function.

To be eligible for return, the product must be kept in its original unused, unmodified condition, with all original factory packaging, accessories, user manuals, and attached labels fully intact. Products that show obvious signs of installation, long-term usage, improper operation, or damage caused by man-made accidents will not meet return eligibility requirements.

3. Full Return Processing Workflow

If your order meets the return eligibility criteria, please follow the step-by-step procedures below to complete your return application:

  1. ‌Submit Return Request‌: Contact our customer support team via email at [email protected], or call us at +52 33 1247 1896 within the 30-day return window, provide your order number, clear photos or short videos showing the product issue, and explain the reason for your return. Our support team, who are all car enthusiasts familiar with every product in our catalog, will review your submission and send you a formal approval notification along with our designated return shipping address within 2 working days.
  2. ‌Ship Back the Product‌: Pack the product securely with all original components, send it to the address we provided to you, and keep the tracking number of the return shipping receipt for your records. For eligible returns caused by our side or logistics damage, we will cover the standard return shipping fee, and we will send you a prepaid shipping label after your application is approved. You will be responsible for the return shipping fee if you submit a return for personal reasons such as changing your mind about the product after receiving it.
  3. ‌Product Inspection Confirmation‌: After our warehouse team receives your returned package, we will conduct a full, detailed inspection of the product within 3 working days to confirm it meets all return condition requirements. Once the inspection is passed, we will contact you immediately to confirm your preferred processing option.
  4. ‌Final Post-Sales Resolution‌: After verification, you can choose to receive an equivalent-value store credit that can be used to purchase any other car gadgets in our full product range, or request an exchange for the exact same correct and undamaged product. You may also select to receive a full refund back to your original payment account, which will be processed within 7-10 business days and sent to you only after we have successfully received and verified your returned product. No refund will ever be issued before we confirm the physical product has been shipped back to us and passed inspection.

4. Scenarios That Are Not Eligible for Returns

The following situations do not qualify for return applications, and we will reject any corresponding return or refund requests:

  • Request submitted beyond the 30-day return window after you signed for the delivery of your order.
  • Products that were installed and used in your vehicle for a long time, showing obvious wear and tear, that still work normally and meet the quality description on our product page.
  • Products purchased as part of final clearance, special flash sale promotions that are explicitly marked as non-returnable on the product detail page.
  • Customized car accessories that were produced strictly according to your personal size, model, or design requirements.

5. Contact Information for Inquiries

If you have any questions about this Refund and Returns Policy, or need to get support for a specific order post-sales issue, you can reach our team through the following official channels:

  • ‌Company Name‌: AUTO PARTES Y MAS SA DE CV
  • ‌Official Website‌: www.autopartesmex.com
  • ‌Contact Email‌: [email protected]
  • ‌Physical Address‌: Av. Juan Gil Preciado No. 4051-A, Col. Hogares de Nuevo México, Zapopan, Jalisco, C.P. 45138, México
  • ‌Contact Phone‌: +52 33 1247 1896

Our team is committed to helping you resolve every post-sales issue smoothly, to make sure you find the perfect on-road helper to turn your ordinary car space into a more comfortable, tidy and enjoyable little world, making every time you get behind the wheel a little easier.