Shipping Policy – AUTO PARTES

‌Effective Date: October 26, 2026‌

Welcome to the official Shipping Policy of AUTO PARTES Y MAS SA DE CV, the team behind www.autopartesmex.com. As a group of dedicated car lovers who know exactly what it takes to make every drive smoother and more convenient, we design, select, and deliver carefully tested, durable handy car gadgets that fit all your in-car daily needs perfectly. We have built this transparent, customer-centric shipping framework to make sure that every practical, space-saving car tool you order can reach you quickly, safely, and ready to upgrade all your daily commutes, road trips and long journeys, so you can keep every road trip smooth, tidy and stress-free right after you unbox your new purchase. By placing an order on our website, you confirm that you have read, understood, and accepted all terms laid out in this shipping policy.

1. Order Processing Timeline

Every order submitted on our platform goes through a strict double-check process before it leaves our warehouse to make sure the product you receive is fully functional and matches your exact selection. All successfully paid orders placed before 3:00 PM local Jalisco time on regular business days will be picked, packed, and handed over to our partnered courier service within 24 working hours. Any orders confirmed after 3:00 PM on weekdays, or submitted on weekends and official Mexican public holidays, will start processing on the next following business day. We will send you an immediate order confirmation email to [email protected]? No, — to the email address you provided during checkout right after your payment clears, and we will notify you again once your package is marked as dispatched from our facility.

All products in our “Fresh New Car Tools Just Landed” collection and “Fans’ Top Picks” section enjoy priority processing, which cuts their pre-shipping preparation time by 30% so you can get your hands on your new on-road helper as soon as possible. Before sealing every package, our warehouse team will inspect the item to confirm no manufacturing defects are present, and include a small quick-start guide to help you set up your new car gadget easily, to support our shared goal of turning your ordinary car space into a more comfortable, tidy and enjoyable little world the moment you receive it.

2. Shipping Coverage & Delivery Timeframes

We currently offer two official shipping methods for all customers across Mexican territory, with clear publicized delivery time estimates that exclude unexpected delays caused by extreme weather conditions, customs adjustments, or temporary local logistics disruptions:

‌Standard Ground Shipping‌: This cost-effective option applies to all addresses within the Mexican mainland, with a typical delivery window of 3 to 7 business days after the package leaves our Zapopan warehouse. All standard shipping orders over 899 MXN qualify for free delivery, while a flat rate of 99 MXN applies to smaller orders under this threshold.
‌Express Courier Shipping‌: For customers who want to get their new car gadgets as quickly as possible, our express delivery service guarantees doorstep delivery within 1 to 3 business days across most major Mexican cities, with a fixed shipping fee of 199 MXN. Express orders are prioritized through the entire logistics chain, with real-time priority tracking available 24 hours after dispatch.

For customers residing in remote regions or locations outside of mainstream courier service coverage, our support team will contact you within 1 business day after your order is placed to confirm a feasible delivery arrangement, and we will never charge you extra hidden fees that are not clearly displayed on our checkout page.

3. Shipment Tracking & Delivery Notifications

The moment your order is dispatched from our warehouse, we will send a full shipment confirmation to your registered email address, containing your unique tracking number and a direct link to view real-time location updates for your package. You can also enter your order number on the “Order Tracking” page of www.autopartesmex.com at any time to check the latest status of your delivery. Our logistics partners will send you SMS alerts to the phone number you left at checkout when the package is out for delivery, so you can arrange to be present at your shipping address to receive the items.

If your tracking information shows that the package has been delivered but you have not received it, please contact our customer support team within 48 hours at +52 33 1247 1896 or send an email to [email protected]. Our team will launch an immediate investigation with the courier provider, and work out a free reshipment or eligible solution for you if the package is confirmed lost during transit.

4. Delivery Rules & Unsuccessful Delivery Arrangements

All our shipments require a signature confirmation upon successful delivery. If no one is available to receive the package at your selected shipping address on the first delivery attempt, our courier will leave a delivery notification slip and try a second delivery on the next following business day. After 2 consecutive unsuccessful delivery attempts, the package will be temporarily held at the nearest local courier service point for 5 calendar days for you to pick up with a valid government-issued ID. If you do not collect the package within this holding window, it will be returned back to our original warehouse in Zapopan. When a package is returned to us due to failed delivery caused by you providing an incorrect, incomplete shipping address or missing all delivery attempts, you will be responsible for covering the cost of a second reshipment to your corrected address.

We highly recommend all customers double-check their full shipping address, including exact street name, apartment number, zip code, and active local phone number, before submitting their order, to avoid unnecessary delivery delays. Our team will also cross-verify any obviously incomplete address details with you before processing your order, to make sure your practical, durable car tools reach you without hassle.

5. Contact for Shipping Related Inquiries

If you have any questions about shipping timelines, delivery arrangements, tracking updates, or special requests for your order, you can reach our dedicated shipping support team at any time through our official channels:

‌Company Name‌: AUTO PARTES Y MAS SA DE CV
‌Official Website‌: www.autopartesmex.com
‌Contact Email‌: [email protected]
‌Physical Address‌: Av. Juan Gil Preciado No. 4051-A, Col. Hogares de Nuevo México, Zapopan, Jalisco, C.P. 45138, México
‌Contact Phone‌: +52 33 1247 1896

We will do our absolute best to resolve all your shipping concerns quickly, so you can grab your perfect on-road helper to upgrade every drive today, and start enjoying a more convenient, tidy car experience as soon as possible.